Shipping policy

Shipping Policy

Thank you for shopping with Eden and Seraph! We aim to provide you with the best shopping experience. Please read our shipping policy carefully to understand how we handle shipping and delivery of your orders.

1. Shipping Charges

  • For orders below INR 499, a shipping fee of INR 70/- will be applied.

  • Orders above INR 499 qualify for free shipping.

  • If Order is COD (Cash on Delivery) INR 40/- will be levied.

2. Processing Time

  • All orders are processed within 1-2 business days.

  • Orders are not shipped or delivered on weekends or holidays.

3. Shipping Methods

  • We offer standard shipping for all domestic orders.

  • Delivery times may vary based on your location and the shipping carrier's terms and conditions.

4. Order Tracking

  • Once your order is shipped, you will receive a tracking number via email or SMS.

  • You can use the tracking number to monitor the status of your delivery.

5. Delivery Time

  • Standard shipping typically takes 7-9 business days for delivery.

  • Delivery times may be affected by factors outside our control, such as weather conditions or carrier delays.

6. International Shipping

  • Currently, we do not offer international shipping. We apologize for any inconvenience.

7. Order Changes and Cancellations

  • If you need to change or cancel your order, please contact our customer support team within 24 hours of placing the order.

  • We will do our best to accommodate your request, but we cannot guarantee changes or cancellations after the order has been processed.

8. Shipping Restrictions

  • We are unable to ship to P.O. boxes or military addresses.

  • Certain locations may have restrictions or require additional fees for shipping.